1 reviews | Active since Sept 2016
No service at all
<p>I have a vehicle loan with Wesbank. I was stupid enough to take out a balloon payment (just started my first job). No the contract is at its end I have to apply for refinancing. The end of the contract period was 31 August 2016. I was overseas from 28 August 2016 and wanted to sort the issue before leaving. I send the fisrt email to ********** 8 August 2016 and 2 emails again on 12 August 2016. I finally got a reply on 17 August 2016 stating that if I am not contacted within 48 hours I must email my query to ********** 48 hours later and no response so I email the rvinfo address 22/08/2016 and 24/08/2016. I have now returned to the country and I haven't had any replies and the issue is still not resolved. I am now technicaly in default due to their incompetence and am considering emptying my savings to settle the vehicle and to never have to deal with them again.</p>
Good day,
We wish to thank you for bringing this matter to our attention as we place immense value on our customers. The relevant manager has been in contact with you to discuss the process and the required documents to finalise the application.
We trust our efforts have restored your faith in Wesbank.
Yours in Service
WesBank
Good day,
We wish to thank you for bringing this matter to our attention as we place immense value on our customers. The relevant manager has been in contact with you to discuss the process and the required documents to finalise the application.
We trust our efforts have restored your faith in Wesbank.
Yours in Service
WesBank
