No service at all

<p><br />I say no service because bad service would actually mean someone did attempt to do something but wrongly so, in my case, nothing was done. I bought a car and I was financed by wesbank, I was called by Anele who was assisting me to sign the ‘IContract” (which I personally found it vey user friendly). I had some questions to Anele regarding the R4 750 for Serv & Delivery that was added on my loan, he explained that it’s just their wording but the fee is actually for getting my car registered in my name and licensed, I asked if I can do it myself to avoid that fee but he advice me that only cash customers have that option. I had no other choice but to accept that.<br /> <br />Now the problem started few weeks down the line when I contact the bank to check when and how I will be receiving the papers for ‘my’ car. It was like no one had a clue what I was talking, I only got help when I rated the service low that’s when Chanel Walbrugh contacted me to find out the reason behind the low rate, she then referred my issue to Stefan Fourie who also contacted me and “promised” to sort out my problem (this was on 8/7/2016) on the 28th of July, I contacted Mr. Fourie as there was no feedback whatsoever, he had no clue what on earth I was talking about, this means that NO One is sorting out my papers!! Instead, Mr Fourie rep**** by saying “I apologize if I don’t remember the complaint as I work with numerous complaints every day”, Mr Fourie, I only cares about my complaint not for the rest of your clients….which, like me would probably not get any assistant.<br /> <br />I had previously spoken to Mr Ivan Human (at least he listened and help as far as he could) and he advised me to go get my car registered and change the ownership and send the proof of the cost incurred to Anele to refund me, that’s the easy way right? But the fee has already been charged on my loan account, it will accumulate interests for the next 72 months and it had an impact on the calculation of installment so, no I am not going to do it that way unless the fee is also removed from my loan, I mean it’s not even a secret that the licensing doesn’t even cost that much, so I will be losing. To add cherry on top, the amount debited today is extra by R85, what is it for? My contract has a different figure than what you have debited???<br /> <br />I just need my car registered and given an option to do it myself please.<br /> <br />Will I refer friends and family to Wesbank, a big NOooo!!!!</p>