CS
Conrad S
1 reviews | Active since Aug 2016
17 Mar 2023, 08:50
No service, after repeat emails and calling. Empty promises only
It's the same story each time. We send a service request for a cross-border letter, and the one reply is an automated one. We send another email requesting the cross-border letter, and no reply, even after phoning the call centre. Now we must call again and beg for service. Why do WESBANK make the after-sales service support experience so poor each and every time?
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
17 Mar 2023, 09:05Dear Conrad S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply17 Mar 2023, 09:05
Official
Dear Conrad S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
CS
Conrad S's updateReviewer Update
17 Mar 2023, 10:08It was handled & resolved perfectly. I wish we could receive this type of service from the beginning.
CS
Conrad S's update17 Mar 2023, 10:08
Reviewer Update
It was handled & resolved perfectly. I wish we could receive this type of service from the beginning.