JG
Juan G
1 reviews | Active since Feb 2021
05 Feb 2021, 10:48
No Service
Hi Wesbank, I'm posting my query on this public platform to try and get it resolved as doing it directly with the service team has gotten me nowhere. I logged a request for change of ownership on a vehicle that has been paid off for more than 2 years now. The initial query was logged on the 10th of November 2020 and to date there has been no feedback. I have spoken to various representatives, sent countless emails en yet nothing has been done. Its almost 4 moths later and the vehicle is still not registered in my name. I honestly hope that this can get resolved as soon as possible.
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Replies (1)WesBank's replyOfficial
05 Feb 2021, 11:22Dear , Juan G
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 Feb 2021, 11:22
Official
Dear , Juan G
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
