JG
Juan G

1 reviews | Active since Feb 2021

05 Feb 2021, 10:48

No Service

Hi Wesbank, I'm posting my query on this public platform to try and get it resolved as doing it directly with the service team has gotten me nowhere. I logged a request for change of ownership on a vehicle that has been paid off for more than 2 years now. The initial query was logged on the 10th of November 2020 and to date there has been no feedback. I have spoken to various representatives, sent countless emails en yet nothing has been done. Its almost 4 moths later and the vehicle is still not registered in my name. I honestly hope that this can get resolved as soon as possible.

0
Replies (1)
WesBank
WesBank's reply05 Feb 2021, 11:22
Official
Dear , Juan G

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution