No service

I had 2 vehicles financed through Wesbank and need urgent feedback on one of the accounts. Tried multiple times to contact the customer services department but have no luck in getting through. Your ***number routes to the wrong department all the time. From there you get put through to customer services which ends up me spending almost 20minutes on hold and then the line gets cut. I've sent numerous emails to *** but no reply.... Can someone please get back to me urgently.