No Service .....

<p>I logged a "call me" on Wesbank's website for a quote on shortfall insurance on Friday. No comeback. I phoned Wesbank this morning at about 09h00 and was put through to the telesales department. which is apparently not Wesbank but a service provider to Wesbank. I gave my details and was told I would be called back. I am still waiting. So if I am in an accident and I'm not covered for the gap ... will the Ombudsman rule in my favour or Wesbank? Please will an agent call me so I can get quotes on cover. I'm not sure what the hold up is but then again Wesbank = FNB soooooooo</p>