1 reviews | Active since Feb 2015

25 Jul 2019, 12:12

No Service !

settlement figure is more than the balance . asked for a statement and breakdown of the amount,no response from Bontle who is handling my account. Asked for legal fees breakdown to no avail, i dont know why my account was handed over since i specifically asked for the instalment due date to be changed from 15th to 25th because of changes in my salary date . I asked bontle what i can do to make sure my car is not repossesed,she said theres nothing she can do,she didn't want to help. Even now ive been waiting for her to explain this settlement figure she quoted to no avail, no answer on the line when i call. Wesbank cannot charge me legal fees when the account was paid on the date agreed and no legal work was carried out on the account as the lawyers confirmed the balance was zero when the file was given to them.

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Replies (2)
WesBank
WesBank's reply25 Jul 2019, 13:24
Official
Dear Mel,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter.
Your reference number is CRS9F316.
Regards,
Zabonize Hogins
WesBank Service Resolution

Best regards,

's update25 Jul 2019, 14:18
Reviewer Update
Bontle has come back to me regarding the settlement excluding legal fees . I feel that the bank was wrong is charging me legal fees for an account which i paid on the date as agreed and as per the arrangement. please see if you can cancel the legal fee amount of R 1 035. I am planning to settle the account in the next 24 hrs.