No SERVICE!!!

i app**** for a credit card and it was approved.. i received a n email to say that i need to send some documentation plus sign the attachment. the attachment was a blank form so i phoned the number on the email *** and they said they cant assist me i need to phone ***.. i phoned them and they also said they cant assist me i need to pone *** and guess what... They also said they cant assist me.<br> <br> i spent hours on the phone trying to get of someone that can just assist me with the email that was sent to me!<br> <br> is there anyone from WESBANK that can assist me?????