DJ
Damien J

1 reviews | Active since Jan 2012

11 Nov 2024, 09:34

No responses or feedback.

I've been an FNB and Wesbank customer for many years, however the last 2 Wesbank financing dealings with Wesbank after Covid and the 'working' from home stance has been instituted, it seems like if anyone ever gets back to you, it's on their time and half-hearted.

I was approved online for a vehicle finance 3 weeks ago, eventually receiving an email requesting the same documents I uploaded and then a week and a few [hone calls later, an incorrect quote. After many additional calls and emails, I'm am still waiting to hear back from anyone.

0
Replies (2)
WesBank
WesBank's reply11 Nov 2024, 09:48
Official
Dear Damien Johnson
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution

DJ
Damien J's update11 Nov 2024, 09:52
Reviewer Update
Thank you very much, I look forward to hearing from someone.