SL
Sonja L
1 reviews | Active since Mar 2009
17 Mar 2015, 08:07
No response to settlement balance
I requested a settlement on my vehicle on 7 March 2015. Received my ref of 97614. Sent 3 emails requesting the settlement balance and today, 17 March 2015 no settlement balance. Seems everyone has left the building as there is nobody to attend to my query.<br> <br> How can we NOT help you?? Just ignore your customers.<br> <br> I have 18 months left on my account and I am sure that the balance will not exclude the future interest for the 18 months which will amount to R2523.06. If the interest is still included in the settlement, believe me, I will not make life easier for FNB/Wesbank but will rather pay monthly :)
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WesBank's replyOfficial
18 Mar 2015, 08:21Hello jhbwoman,
We thank you for affording us the opportunity to investigate the matter.
Please accept our sincere apologies for the delay in receiving the settlement figure. We have been in contact with you to confirm receipt.
We trust that you find this in order.
Yours faithfully,
WesBank
We thank you for affording us the opportunity to investigate the matter.
Please accept our sincere apologies for the delay in receiving the settlement figure. We have been in contact with you to confirm receipt.
We trust that you find this in order.
Yours faithfully,
WesBank
WesBank's reply18 Mar 2015, 08:21
Official
Hello jhbwoman,
We thank you for affording us the opportunity to investigate the matter.
Please accept our sincere apologies for the delay in receiving the settlement figure. We have been in contact with you to confirm receipt.
We trust that you find this in order.
Yours faithfully,
WesBank
We thank you for affording us the opportunity to investigate the matter.
Please accept our sincere apologies for the delay in receiving the settlement figure. We have been in contact with you to confirm receipt.
We trust that you find this in order.
Yours faithfully,
WesBank