No response to a promise.

I reported this bank on Hello Peter, with regard to inappropriate calls made about already lady to their account. Got response by a Theodore, who kept apologising. In the conversation I asked her why I still had 3 payments on the vehicle, when my contract had to end May 01. She promised me that she would get back to me by end of day Tuesday, 19 July. She was to find out if I had a payment holiday at any time during Covid which I know I didn't, as Wesbank don't do their clients any favours. Till now, Friday July 22 still no response. I even requested Wesbank to get her to get back to me, on Wednesday 20 July. Talk about **** service.