1 reviews | Active since Feb 2015
NO RESPONSE!!! PATHETIC SERVICE
I lodged a formal complaint May 21, 2015 to the Wesbank Complaints Resolution area received a receipt of acknowledgment May 22, 2015. I sent another e-mail May 28, to the complaints resolution area requesting feedback up to date no response. I called the complaints resolution today to request feedback just to be told that the complaint is being dealt internally and it is has been escalated. Generally the turnaround time is 48 hours according to the customer care consultant. It is now 5 working days later and I have still had no feedback from Wesbank. Should I not received feedback this matter will gladly be escalated. Very unprofessional to say the least.<br> <br> Kind regards<br> <br> Annoyed Client<br>
Thank you for bringing this matter to our attention and let me use this opportunity to apologise for the lack of feedback provided thus far.
WesBank is a service driven organization that goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this aspiration.
We have subsequently contacted you to acquire full details of this dealer dispute and will endeavor to recover this unfortunate situation as soon as possible.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let me use this opportunity to apologise for the lack of feedback provided thus far.
WesBank is a service driven organization that goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this aspiration.
We have subsequently contacted you to acquire full details of this dealer dispute and will endeavor to recover this unfortunate situation as soon as possible.
Yours sincerely,
WesBank