dD
dylandbeer D
1 reviews | Active since Dec 2016
04 May 2023, 17:10
No response, No Feedback
Kante Bila is apparently the person reviewing my application, I am still waiting for an offer!? and tried phoning many many times. Poor service consultants trying everything they can.
I have had offers from Absa and Standard Bank with a two-day turnaround. I have financed two cars through WesBank over the past 12 years. NO answer, NO Feedback, NO Service. They captured my information incorrectly and made me wait two full weeks with no help. I have tried phoning multiple times and sent through multiple queries and phone calls asking for assistance and the review offer and met with nothing.
DISGUSTING!
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
05 May 2023, 07:26Dear Dylan De Beer,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 May 2023, 07:26
Official
Dear Dylan De Beer,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
dD
dylandbeer D's updateReviewer Update
05 May 2023, 11:34I have submitted a complaint.
More empty promises in hopes to silence customers. I have still not received any feedback or response as expected (other than the public response here). I am appalled by the service received (or lack thereof).
I am in the process of applying for finance through a private deal and the seller has other buyers lined up but being a genuinely good person, has chosen to wait while I plead for assistance from the service, I spent the last 12 years with. What would happen to customers that don't have the same kindness shown? A private deal that takes more than two weeks for a simple offer (not even the process, an offer?!)
You should be ashamed.
More empty promises in hopes to silence customers. I have still not received any feedback or response as expected (other than the public response here). I am appalled by the service received (or lack thereof).
I am in the process of applying for finance through a private deal and the seller has other buyers lined up but being a genuinely good person, has chosen to wait while I plead for assistance from the service, I spent the last 12 years with. What would happen to customers that don't have the same kindness shown? A private deal that takes more than two weeks for a simple offer (not even the process, an offer?!)
You should be ashamed.
dD
dylandbeer D's update05 May 2023, 11:34
Reviewer Update
I have submitted a complaint.
More empty promises in hopes to silence customers. I have still not received any feedback or response as expected (other than the public response here). I am appalled by the service received (or lack thereof).
I am in the process of applying for finance through a private deal and the seller has other buyers lined up but being a genuinely good person, has chosen to wait while I plead for assistance from the service, I spent the last 12 years with. What would happen to customers that don't have the same kindness shown? A private deal that takes more than two weeks for a simple offer (not even the process, an offer?!)
You should be ashamed.
More empty promises in hopes to silence customers. I have still not received any feedback or response as expected (other than the public response here). I am appalled by the service received (or lack thereof).
I am in the process of applying for finance through a private deal and the seller has other buyers lined up but being a genuinely good person, has chosen to wait while I plead for assistance from the service, I spent the last 12 years with. What would happen to customers that don't have the same kindness shown? A private deal that takes more than two weeks for a simple offer (not even the process, an offer?!)
You should be ashamed.