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lH
lyle H

1 reviews | Active since May 2015

22 Dec 2022, 16:14

No response no assistance

My car was taken day before yesterday. Yesterday i got the amount due by fnb. Paid the amount due yesterday. Today i called wesbank they advise i need to talk to Ryan on *** i called and called no answer, i call wesbank again to ask for more help or an email address for Ryan, ***, i emailed. Still no assistance. I Google to get more info i got two more email addresses on google *** and *** emailed them to ask assistance. Still no assistance. Yes i was the one not paying immediate i made the payment.

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Replies (4)
WesBank
WesBank's reply22 Dec 2022, 16:20
Official
Dear  Lyle H,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter. 

Regards, 
WesBank Service Resolution 
lH
lyle H's update22 Dec 2022, 16:23
Reviewer Update
In touch? When? Time? Date?
Is that the minimum yiu can say?
lH
lyle H's update22 Dec 2022, 16:29
Reviewer Update
Hi Neo you know what i need assistance with. Why should i mail them?

I want to know when my issue will b resolved????
WesBank
WesBank's reply23 Dec 2022, 07:20
Official
Dear  Lyle H,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter. 

Regards, 
WesBank Service Resolution