No response from Wesbank even after several attempts

We have been trying to get a response out of Wesbank but to know avail. We have made a payment arrangement due to decrease of salary due to the covid lockdown. They have told me my first payment will go off end of July. I have received an email that I will be handed over. I have been trying to email them but don't get any response. The cc is just uns****ed and not able to assist professionally. I had the same issue previously with them and they have listed me on ITC. This all happened after arrangements were made which wesbank excepted but failed to explain that they will blacklist me. If I was fully informed which wesbank did not care to do I would have made a loan to resolve the Insurance not paying out issue. PLEASE can someone from Wesbank be so kind to contact me urgently