JA
Jillian A
1 reviews | Active since Sept 2020
28 Feb 2023, 15:30
NO RESPONSE FROM WESBANK
When emails go unanswered from a company like Wesbank you question doing business with them again. Emails sent on the 15th and the 22nd of February with no reply received. Unacceptable.
Helpful (0)
Replies (2)0
Replies (2)
WesBank's replyOfficial
28 Feb 2023, 15:46Dear Jillian Arnold
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply28 Feb 2023, 15:46
Official
Dear Jillian Arnold
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
JA
Jillian A's updateReviewer Update
18 Mar 2023, 11:01Thank you Elliot for sorting this out. I will continue checking my statements to ensure it is corrected permanently. It's just a pity that to get a reply out of Wesbank, you need to post on Hello Peter. Hopefully this is rectified in the future. Regards.
JA
Jillian A's update18 Mar 2023, 11:01
Reviewer Update
Thank you Elliot for sorting this out. I will continue checking my statements to ensure it is corrected permanently. It's just a pity that to get a reply out of Wesbank, you need to post on Hello Peter. Hopefully this is rectified in the future. Regards.