SS
Simmy S
1 reviews | Active since Mar 2009
28 Aug 2015, 06:27
No response for days???
So my husband had app**** for a vehicle finance (private motor sale) he literally had to follow up no less than 5 times a day. Despite the website claiming a 48hour response time, we had no joy from Wesbank. Finally we get somewhere and finance is approved provisionally however it was to late - vehicle sold! That was rather upsetting. We received the pre approval. No follow up. Nothing! The overall service is really appalling. We are in the market for yet another vehicle however with service like this we are not sure the finance documents will be finalized efficiently enough to meet the sellers satisfaction. Really disappointing!
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WesBank's replyOfficial
02 Sept 2015, 11:28Hello simmy21,
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations.
It is most unfortunate that the vehicle in question is no longer available however direct contact details have been provided to facilitate and expedite the processing of any future application.
We trust that this is in order and assure you of our best intentions.
Yours sincerely,
WesBank Private Finance
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations.
It is most unfortunate that the vehicle in question is no longer available however direct contact details have been provided to facilitate and expedite the processing of any future application.
We trust that this is in order and assure you of our best intentions.
Yours sincerely,
WesBank Private Finance
WesBank's reply02 Sept 2015, 11:28
Official
Hello simmy21,
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations.
It is most unfortunate that the vehicle in question is no longer available however direct contact details have been provided to facilitate and expedite the processing of any future application.
We trust that this is in order and assure you of our best intentions.
Yours sincerely,
WesBank Private Finance
Let us also use this opportunity to apologise for the delay you have experienced. As a service driven organization, we go to great lengths to render unsurpassed service excellence for all our valued customers. It is therefore extremely disappointing when we fall short of your warranted expectations.
It is most unfortunate that the vehicle in question is no longer available however direct contact details have been provided to facilitate and expedite the processing of any future application.
We trust that this is in order and assure you of our best intentions.
Yours sincerely,
WesBank Private Finance