No response?!

I app**** for an extended Covid 19 payment relief for my vehicle in July. I received an email from Caitlyn Martin, saying that my request has been approved and that I would need to complete the addendum to put the financial assistance in place. The one email had no addendum and the 2 subsequent emails had addendums with incorrect account number and incorrect dates like 2018, 2019, 2021...I emailed her on her coleserve email address on 2 different occasions. I also contacted the call Centre and they emailed her to let her know she needs to contact me immediately, as it was a mess up.Till today, I have still not received a phone call, an addendum with the correct account number and dates. Can someone please help to resolve the matter urgently!