lL
lizellevrooy L
1 reviews | Active since Oct 2016
20 Aug 2020, 21:58
No response after numerous calls and emails
I don't understand why my payment terms need to be extended by 3 months if my payments were still made into my vehicle finance account through the payment relief LOAN I took out with FNB??? That doesn't make sense at all!! Now you are telling me that I need to pay back the payment relief loan AND that I am being penalised by Wesbank by extending my payment term...
I have tried to call AND email Wesbank numerous times to clear this up, but it seems like all my queries are falling on deaf ears! The service I have received (or rather, not received) by Wesbank is shocking to say the least...
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
21 Aug 2020, 08:57Dear Lizelle R,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution
WesBank's reply21 Aug 2020, 08:57
Official
Dear Lizelle R,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank Service Resolution