NO RESPONSE AFTER 10 BUSINESS DAYS

I purchased an Options Motorway Service Plan telephonically after financing a vehicle through WesBank.

Only after reviewing the documentation in detail did I discover that the service plan itself runs for approximately 36 months, while the premium was financed over the full 73-month vehicle finance term.

I do not believe the financial implications of this arrangement, including the interest payable over the finance term and the consequences of cancellation, were adequately disclosed during the sales process.

When I requested cancellation, I was advised that my finance account could allegedly fall into arrears by approximately R9,300, yet no proper reconciliation or explanation has been provided to support this figure.

I submitted a detailed formal complaint to WesBank, Motorite and The Engine Room Direct Solutions more than 10 business days ago requesting:

* a full cancellation reconciliation; * details of the premium financing structure; * disclosure documents; * and a copy of the telephonic sales recording.

To date I have only received automated acknowledgements from WesBank indicating that a response would be provided within 2–5 business days. No substantive response has been received.

I am not seeking special treatment. I simply want a transparent explanation of the financial calculations, confirmation of what was disclosed during the sales process, and a fair resolution of the matter.

I would appreciate contact from a senior complaints representative to resolve this issue.