No Response/Action After 1 Week Asking for Help

More than one week ago I requested the re-issue of a registration certificate from Wesbank. I was told to e-mail [Email Removed] with all detail and proof of required payment. I did so the same day. I was also told that the delivery of paperwork would take 10 days. <br> <br> Since then, 8 days later, and after still not receiving confirmation of the request, over the past week I've had to call them 3 times, speaking to 3 different call centre agents, forwarding the original mail over & over.<br> <br> Today I called again and spoke to another agent, who confirmed that the request was sent through midday today. Judging by the past week, Im not sure if I should believe this or not. In the interim, I have the buyer of my car waiting on the sideline, whom I promised we'd have the papers this week to transfer into his name.