No responibilty taken by Wesbank's Area manager as promised. No sense of customer urgency, sympathy or experience.

When I purchased my vehicle with Imperial Select Multi fran, I used Wesbank as my financing bank. A few weeks later after receiving the vehicle it started acting up. I contacted Wesbank for advised/ assistance and was advised to log a complaint via the complaints department. I submitted my complaint and investigations was done to determine if the dealership is at fault. It was confirmed that the car had been ****** and recovered which was never disclosed us.

After following the escalation process my query was handed over to Jo Anne the Area Manger for Wesbank. I have been engaging with Jo Anne since Oct/Nov 2018. Wesbank was suppose to ensure that Imperial Select honors their agreement with Wesbank which is to ensure that they sell vehicles that are 100% fit to be on the road to their consumers.

Wesbank was to communication with the dealer to ensure that VAF account/agreement for that particular vehicles gets reversed either by means of an exchange with a different one or through the sale by the dealership.

I have been trying to contact Jo Anne she has been ignoring my calls throughout since our last conversation early Dec.

Wesbank however is expecting their monthly installment every month regardless of the fact that the car was sold under misrepresentation. In the beginning it sounded like Wesbank has proper processes in place for this kind of matters however no agreements/communication has been honored by Wesbank.