SG
Scott G
1 reviews | Active since Oct 2024
18 Oct 2024, 11:02
NO RESPECT OR URGENCY IN THIS COMPANY
I paid off a car with them that i had outstanding over 30k left and i paid it since they hond, CALL AND NAG YOU all the time but once paid and you need assistance they dont care! I was on hold for 45 minutes and then called back and asked to speak to their team lead of collections - to which I was on hold for 10 minutes then called back and asked the same thing then transferred again and on hold again for 10 minutes until i hung up.
this has to be the worst bank to try to finance with since no one takes it seriously, they will hond you for money but never return the favor in service.
No sense of urgency and that could be based on the managerial style for sure!
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Replies (2)
WesBank's replyOfficial
18 Oct 2024, 11:10Dear Scott Griffiths,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply18 Oct 2024, 11:10
Official
Dear Scott Griffiths,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
SG
Scott G's updateReviewer Update
18 Oct 2024, 11:17Yet im on hold again for 15 minutes waiting for someone to assist me, seriously this is now becoming a joke.
SG
Scott G's update18 Oct 2024, 11:17
Reviewer Update
Yet im on hold again for 15 minutes waiting for someone to assist me, seriously this is now becoming a joke.