BN
Babs N

1 reviews | Active since Oct 2012

21 Aug 2015, 09:53

No reply or assistance

We bought a BMW 320i from Wesbank through a garage and from the first month we had machanical problems with this vehicle. We did went back to the garage and everytime the owner said he will see when they have time and let the mechanic phone us to bring the vehicle back. Needless to say this never happenend and we went back like weekly without luck, eventually we got stuck with the vehicle and we had to phone Miway to tow the vehicle in and get it repaired at our own cost... We then went back to the garage to complain as the problem persists and again we were promised that they will contact us as soon as they can fix the vehicle for us. We went down to Durban in March and on our way back just after Howick we again got stuck with the vehicle, again we had to call Miway and we had to sleep in a guest house and pay extra for that as well get the vehicle back in Jhb AT OUR OWN COST and fix the vehicle again costing us +- R20 000. Then again a month ago we got stuck and again Miway assist to get the vehicle back to the house and again the garage promised to look at the vehicle and still NOTHING after a month. WHERE TO FROM HERE???

0
Replies (1)
WesBank
WesBank's reply10 Sept 2015, 16:36
Official
Hello babsnelll,

Thank you for bringing this matter to our attention.

Direct contact was made as it was confirmed that this complaint was logged by a third party. You may respond to the email that was sent with the account holder's details and we will gladly assist you on the condition that a valid 'power of attorney' is produced.

Yours faithfully,

WesBank