QN
Qaqamba N

1 reviews | Active since Jan 2015

27 May 2015, 15:07

no regard for end user

When I bought my car, I was contacted by an agent from Webank who wanted to sell me a policy for minor streches & bump (smart insurance). I recently had a bump and when i went in i realized the policy was no good. <br> <br> I called wesbank today to cancel my policy and they told whether its active or not i will continue to pay for it for all of five years. When I got my policy i was not told i can never cancel it. I do not understand why i cannot get out of it. If wesbank decided to pay ahead for all the 5 years, how is that my problem??

0
Replies (1)
WesBank
WesBank's reply01 Jun 2015, 13:34
Official
Hello Summerlovely91,

Thank you for bringing this matter to our attention and for your patience.

Your concerns are duly noted and direct contact was made to confirm that we are liaising with the underwriter of the policy for a speedy resolution to the query.

Please accept our apology for any inconvenience you may have experienced in the interim.

Yours sincerely,
WesBank