No payment arrangement

I received a call from Wesbank (Johan) on Monday (30/11/2015) that my car will be repo'd because its is in arrears. I answered my landline at work. Talked and he informed me about te instructions he recvied. I spoke with Lerato form collections trhis morning and she was not willing to accept my payment arrangement. according to her I was called countless times. but she couldn't say which number she foned me from. I asked her why didn't she call my work number? She said she doenst have it.<br> How could they not have it if the repo-guy had my number at work? Now I have to pay up R17600 to get my car up to date because Wesbank didn't phone my landline??<br> Bad fservice im telling you after I tried to make payment arrangements