1 reviews | Active since Jul 2012
NO HELP, NO ASSISTANCE - NOTHING!!!
We had a car that was financed at Wesbank. The vehicle has been paid in full for more than 3years. We sold the car and when the buyer went to the traffic department they informed him that the need some documents from Wesbank, paid up letter, NCO form and Proxy Id. On the 31st of July 2015 we phoned Wesbank asking if the could help us with the documents. The guy at the call centre said that we can email our request to them and the costs for the courier to deliver the documents is R58.00. We immediately paid over the money and send them an email with our request together with proof of payment. On the 7th of August 2015 we received an email from Wesbank stated that the documents will be send to us but took up to 3 - 5 working days for the courier to deliver it to us. It is the 20th of August 2015 after numerous calls nobody can tell us at Wesbank call centre where the documents is what are going on everytime they just tell my husband that they will come back to us. nothing and nobody is coming back to us. The buyer of our vehicle cannot proceed to put the vehicle on his name and the licence also expired. We urgently need help with this situation!!!
Thank you for bringing your concerns to our attention and affording us the opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
The Natis documents in question were duly dispatched using UTI courier services and were delivered the same day of the complaint. The appropriate corrective action has been taken to ensure that we do not experience similar occurrences.
We trust that this is in order and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
The Natis documents in question were duly dispatched using UTI courier services and were delivered the same day of the complaint. The appropriate corrective action has been taken to ensure that we do not experience similar occurrences.
We trust that this is in order and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank