TS
Tristan S

1 reviews | Active since Sept 2010

23 Mar 2016, 15:13

No help given

I have a friend trying to get finance for a car. He tried to do the online app only to be given problems. He then called for help but they couldn't. He has now been struggling for two days trying to get help but keeps getting transferred to the wrong people or department. Everyone promises to get back to him or gives names no one finds that is there. All this just to get car finance. He also had a previous account with them and they just don't seem to care.

0
Replies (1)
WesBank
WesBank's reply24 Mar 2016, 12:05
Official
Hello Titanse,

Thank you for bringing the matter to our attention affording us the opportunity to clarify the matter directly with the applicant. We have also spoken with the dealership to obtain clarity on the sale of the vehicle and we believe that the applicant will shop around further for a more suitable vehicle.

We trust that this is in order.

Kind regards
WesBank

Best regards,