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etienne.bronkhorst etienne.bronkhorst

1 reviews | Active since May 2017

06 Nov 2018, 10:43

No help from Wesbank in surrendering vehicle.

I called collections, head-office and other numbers provided but no luck in making arrangement to return vehicle which cannot be paid due to loss of employment. Amazing when I actually want to help Wesbank, they're just not forthcoming. One would think they have dealt with this sort of thing in the past and have it down to a fine art. You'd be mistaken. The numbers I called: ***, ********** , ********** and ********** all lead to dead-ends. Very poor customer service - given that I would be held accountable for shortfall and thus STILL a paying customer!

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Replies (1)
WesBank
WesBank's reply06 Nov 2018, 11:55
Official
Dear  etienne-bronkhorst

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter. 

Your reference number is  CRS801CA ,
Regards, 
WesBank Service Resolution