No good wesbank

IF I COULD I WOULD HAVE GIVEN THEM ZERO.

MY COMPANY REPUTATION ARE BEING TANISH BY WESBANK.

I HAVE INFORMED VARIOUS EMPLOYEES OF WESBANK BUT EVERY MONTH I GET THE SAME ISSUE IT BEING ESCALATED.

LAST YEAR JUNE I BOUGHT 2 BAKKIES , THE STRUCTURED THE DEALS WITHOUT SERVICE PLANS, I INFORMED THE DEALERSHIP, THEY OPENED NEW ACCOUNTS WITH THE CORRECT SERVICE AND MAINTENANCE PLANS. BUT UP TILL TODAY THEY HAVE NOT CLOSED THE OLD ACCOUNTS WITH THE INCORRECT DETAILS.

TO MY SURPRISE EVRY MONTH SINCE JULY I'M RECEIVING CALLS FROM WESBANK COLLECTIONS STATING I MY BAKKIES ARE IN ARREARS, BUT WESBANK ARE DEBITING OUR BANK ACCOUNT, FOR THE NEW DEALS AND THE DEBIT ORDER ARE BEING HONORED EVERY MONTH ON THE NEW DEAL, HOWEVER THEY HAVE NOT CLOSED THE OLD DEALS.

EVEN TODAY ALONE I HAVE HAD 12 CALLS, AND I EXPLAIN TO EVERYONE LIKE THE PREVIOUS MONTHS, BUT STILL THE SAME ISSUE.

THIS PROBLEM IS AFFECTING OUR CREDIT REPORT BECAUSE OF THE OLD DEALS NOT BEING CANCELLED. WHICH SHOWS WE HAVE NOT PAID THE OLD DEALS, BUT IT WAS SUPPOSED TO BE CLOSED IN JULY 2024 ALREADY.

I NEED THIS TO BE RESOLVED ASAP.

HERE IS CALL REFERENCE NUMBERS OF YESTERDAY ALONE CALL REFERENCE

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But immediately after explaining to the caller from WESBANK the issue and are given the assurance that it will be sorted, every 10min WESBANK calls again, stating we in ARREARS.

Going on for 7 months, and our credit rating are affected.

Stop your incompetence and resolve the issues.

WESBANK NOT WORRIED ABOUT CUSTOMER REPUTATION