No follow ups on requests

Requested to change the due date to the 15th from the 2nd as it will be more comfortable for my salary, it was requested at-least 5 business days before however I never received any confirmation that it has been changed, and it will bounce as my salary will not be in by then.

My phone was also ****** and I'm in the process of those sorting that out unforeseen expenses too. I have attached next of KIN's phone number to this complaint, however, email would be the preferred contact to get this sorted.