No feedback of results on queries

Good day,

I am a current Wesbank client and was one previously as well. I was under debt review in 2016/2017. Cleared with court order in 2018 which was sent to all the ***0 of call centres. A reply was received and my debt councilor rep**** with an email asking a question relating to their email. I have tried to apply for a new finance today and it was unsuccessful due to the same problem I had in 2018. How do one get to sort out this if no one does any effort to try and help. It is like mailing a robot. Is there anyone in Wesbank that can please try to help me.