CE
Charl E
1 reviews | Active since Jan 2015
19 Jun 2015, 20:26
No Feedback No Nothing
Its been longer than 1 Month waiting for wesbank to finnish my application and pay the seller. I have to phone everyday to find out whats going on otherwise I would not get any feedback. Oh not to mention the bull stories they have to tell. (Backlog of payments, Courier, incomplete documents) This is the second time I use Wesbank private finance and definitely the last time. I want Wesbank to cancel my application and pay back my Deposit as I dont want to deal with this kind of business for 4 years! I don't always first want to have to complain to get service. Im very unhappy.
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WesBank's replyOfficial
22 Jun 2015, 17:12Hello cesterhuizen,
Thank you for bringing this matter to our attention and let us use this opportunity to humbly apologise for your regrettable experience.
As a service driven organisation, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations. Direct has been made subsequently and we are in the process of facilitating the validation of your documents through FNB to ensure the success of the undertaking.
We hope that our efforts have not only restored your faith in WesBank but have earned us your continued patronage.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to humbly apologise for your regrettable experience.
As a service driven organisation, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations. Direct has been made subsequently and we are in the process of facilitating the validation of your documents through FNB to ensure the success of the undertaking.
We hope that our efforts have not only restored your faith in WesBank but have earned us your continued patronage.
Yours sincerely,
WesBank
WesBank's reply22 Jun 2015, 17:12
Official
Hello cesterhuizen,
Thank you for bringing this matter to our attention and let us use this opportunity to humbly apologise for your regrettable experience.
As a service driven organisation, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations. Direct has been made subsequently and we are in the process of facilitating the validation of your documents through FNB to ensure the success of the undertaking.
We hope that our efforts have not only restored your faith in WesBank but have earned us your continued patronage.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to humbly apologise for your regrettable experience.
As a service driven organisation, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations. Direct has been made subsequently and we are in the process of facilitating the validation of your documents through FNB to ensure the success of the undertaking.
We hope that our efforts have not only restored your faith in WesBank but have earned us your continued patronage.
Yours sincerely,
WesBank