No feedback from finance application

I have submitted an application for finance on an asset I want to buy for my business. This application was submitted and recieved on the 8th of January 2026. A week later I tried to phone and find out what is going on, a very friendly consultant answered the phone, but every time he tried to connect to someone who could help the line disconnected. Eventually I gave up. The next morning I got a call from George Mphulanyane who asked me to send all the forms to him and he will follow up on my behalf.

Again one week later and I still haven’t recieved any feed back from Wesbank or FnB! How am I supposed to let my business grow if my bank can not even correspond properly? How difficult can it be to tell me I either qualify for the finance or I don’t?

Seriously, this is ridiculous.