JB
Johan B
1 reviews | Active since Feb 2013
11 Apr 2024, 11:41
No feedback and incorrect accounts
I have send proof of payment (Settlement of account) on 4 April already and inquired about the process on getting my NATIS documents. Till date, I have not received any feedback, and to make matters worse you send me a statement again this morning stating i own just over 900 in capital still. I mean really?????? i want an answer and I want i by COB today or then banking ombudsman will receive a complaint
Helpful (0)
Replies (1)0
Replies (1)
WesBank's replyOfficial
11 Apr 2024, 11:57Dear Johan,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply11 Apr 2024, 11:57
Official
Dear Johan,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution