ME
Michiel E
1 reviews | Active since Nov 2019
05 Jan 2024, 16:55
No Feedback after weeks
I have been trying to reach Wesbank for a while now regarding a partial settlement and restructuring of my vehicle loan. I have stated in my emails that I am not able to receive calls since I am out of the country and therefore need to communicate via email. Still no feedback. Meanwhile I am paying a higher premium since I am not being helped with this.
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WesBank's replyOfficial
08 Jan 2024, 07:22Dear Michiel E
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
WesBank's reply08 Jan 2024, 07:22
Official
Dear Michiel E
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards, WesBank Service Resolution