DO
Donna O
1 reviews | Active since Jan 2016
25 Mar 2021, 23:26
No feedback after 1 month
I have emailed Wesbank for the entire month via their self-service site as well as their email address and to date not a single reply. My car has been in an accident and has been written off by my insurance company and I am STILL paying installments. This entire process has been loaded on Wesbank Selfservice portal approximately 30 days ago and zero feedback.
It seems the only way to get a response is to lay a complaint...this hopes to get a response in less than 7 days hopefully.
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WesBank's replyOfficial
26 Mar 2021, 11:29Dear Donna
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply26 Mar 2021, 11:29
Official
Dear Donna
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution