JS
Jack S
1 reviews | Active since Feb 2019
12 Jun 2019, 06:13
NO FEEDBACK
Wesbank changed my installment without informing me.
I was surprised to get a call from webank informing me that i am in arrears of over R5000 after my account was restructured with zero arrears.
Email was send on the 26th of May and no feedback was provided but they too quick to debit their installments and if this matter is not resolved by Friday I will have to go to Ombudsman. My normal installment was R2053 but i have been paying R2200 since and i have cancelled lot of value added benefits but my installment didn't reduce and now they telling me i am in arrears this is atar nonsense. i should have been in advance on my account not in arrears.
Regards Jack
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WesBank's replyOfficial
12 Jun 2019, 09:35Dear jack-shiko
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS99059.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS99059.
Regards,
WesBank Service Resolution
Best regards,
WesBank's reply12 Jun 2019, 09:35
Official
Dear jack-shiko
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS99059.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS99059.
Regards,
WesBank Service Resolution
Best regards,