1 reviews | Active since Sept 2012
No Feed back or Going the Extra Mile
On the 6th Jan 2016 i app**** for private vehicle finance and was contacted by Palesa,she sent through an amount together with docs for 2006 ford fiesta ST with no deposit,so as the days went i was looking for a vechile and every time i saw one i mailed her to adjust she was getting upset in this and started to ignore me she sent through a amount again of R70 000 and i must pay in a deposit of R5000 so i now i have found the car i want she now says i must pay in R8000 deposit so i asked her why within days she has no answers for me and today i email her she does not reply just like yestday i left many messages no reply to my mails etc...i mean the car i want will be sold if i dont get answers so question does she really represent the WESBANK name coz i bank with FNB and its a good bank but these ppl who work there are always on holiday and not for us customers,i need answers asap!!
We appreciate you bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.
As a service driven organization, WesBank goes to great lengths to render unsurpassed service excellence. It is therefore extremely disappointing when we fall short of this aspiration, for which we humbly apologise.
A WesBank representative has been in contact with you and has apologized for the delay in our response, we assure you that the shortcoming is being addressed. She will remain in contact with you until this matter is finalized.
Yours sincerely
WesBank
We appreciate you bringing this matter to our attention and affording us the opportunity to investigate and provide feedback.
As a service driven organization, WesBank goes to great lengths to render unsurpassed service excellence. It is therefore extremely disappointing when we fall short of this aspiration, for which we humbly apologise.
A WesBank representative has been in contact with you and has apologized for the delay in our response, we assure you that the shortcoming is being addressed. She will remain in contact with you until this matter is finalized.
Yours sincerely
WesBank