ML
Martin L
1 reviews | Active since Oct 2014
29 Jun 2015, 07:30
No feed back after about 3 weeks
So I have been with FNB 12 years, app**** for finance on my third car with Wesbank pre-approved sent all supporting documents and it's been 3 weeks no one has bother to get back to me and I need to pick the car up Saturday! Maybe it's time to change banks!
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WesBank's replyOfficial
06 Jul 2015, 13:01Hello martincmanuel,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for your poor service experience.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We greatly appreciate your commitment to having your concerns heard and a manager has contacted you to facilitate the transaction.
We again apologise once again for the tardiness and trust that our efforts have assured us your continued patronage.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for your poor service experience.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We greatly appreciate your commitment to having your concerns heard and a manager has contacted you to facilitate the transaction.
We again apologise once again for the tardiness and trust that our efforts have assured us your continued patronage.
Yours sincerely,
WesBank
WesBank's reply06 Jul 2015, 13:01
Official
Hello martincmanuel,
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for your poor service experience.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We greatly appreciate your commitment to having your concerns heard and a manager has contacted you to facilitate the transaction.
We again apologise once again for the tardiness and trust that our efforts have assured us your continued patronage.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and let us use this opportunity to apologise for your poor service experience.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. It is therefore extremely disappointing when we fall short of this goal. We greatly appreciate your commitment to having your concerns heard and a manager has contacted you to facilitate the transaction.
We again apologise once again for the tardiness and trust that our efforts have assured us your continued patronage.
Yours sincerely,
WesBank