1 reviews | Active since Jul 2011
No desire whatsoever to treat customers right!
I have tried to obtain vehicle finance from Wesbank for a long time now. They've had one issue or another with my application. It's either I didn't have some document they requried. They would confirm that all they needed is document X and all would be well. After obtaining the required document, they would decline the application for yet another reason, this time requesting another document. It would seem that for some reason, they didn't expect I'd be able to obtain the requested documents. <br> <br> The final hurdle's been obtaining a new work permit from the Department of Home Affairs (DHA), which I now have. True to their desire to frustrate their clients, Wesbank has decided that my \Critical skills permit"isn't a work permit! I've explained to them that it is indeed a work permit"
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
Due diligence must be observed whilst we err on the side of caution because of the far reaching implications to be taken into account before asset based finance is considered. In this instance, an insubstantial credit records as well as inadequate securitization for the transaction are the reason for this declined application. Direct feedback will be made shortly to discuss this further as well outlining the Bank's conditions of approval.
We again apologise for giving you the impression that we deal with foreign national prejudicially.
Assuring you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when our actions have caused you to question the Bank's integrity.
Due diligence must be observed whilst we err on the side of caution because of the far reaching implications to be taken into account before asset based finance is considered. In this instance, an insubstantial credit records as well as inadequate securitization for the transaction are the reason for this declined application. Direct feedback will be made shortly to discuss this further as well outlining the Bank's conditions of approval.
We again apologise for giving you the impression that we deal with foreign national prejudicially.
Assuring you of our best intentions at all times.
Yours sincerely,
WesBank