No Debit Order after Arrears

*********** and PATHETIC service from Wesbank Finance been struggling since December 2020 to sort out the fact that they say my car is in arrears after the payment holliday because Wesbank never Debited my account again its 5 January 2021 and still no Debit order took place. They are quick to tell me i must pay the arrears but they never Debit my account again so because they cant do their work or know what is going on in their workplace they just want to tell me i must pay my but why is my Debit order not deducting since September 2020 or for how long they extended the payment holliday for because there is no communication from them at all just my car is arrears now and still no communication and still no Debit Order.