FvdM
Frikkie van der Merwe

1 reviews | Active since Mar 2011

28 Jul 2020, 20:38

No customer service on personal vehicle finance.

I have submitted complaints twice now after applying for private vehicle finance last week. The only way they answer any queries is when you leave complaints. They do not respond nor do they worry about you as the customer. Customer service seems to mean NOTHING to Wesbank. I would've thought in these difficult financial times they would've been happy to have my business. Yet NO ANSWER from them after countless emails - even though my finance HAS BEEN APPROVED.

Oh, and the interest rate is also not good. Don't expect special or personalised treatment.

Honsetly, don't use Wesbank. Use ABSA, or any other service! Borrow money from a rich uncle or something. That might go better...

Come on guys! Please contact me. Rectify the situation. Fire those who aren't doing their jobs - many other South African's are eager to fill those positions with much more competence and enthusiasm.

0
Replies (1)
WesBank
WesBank's reply29 Jul 2020, 07:20
Official
Dear Frikkie,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution