No customer service!! No feedback!! No care!!

Pathetic customer service!! I have vehicle finance with wesbank for many years now. Last few months I battled and had to go into debt review with wesbank.. After a few months I get an email of extra charges being added and extra lawyer fees and all types of add ons which just make it even more impossible for me to stay ahead with any payments with them. In the emails they say "if I do not agree to the add on's i need to call in and discuss it with the debt review department . Even prior to covid 19 I tried calling in and was on hold for over 30min every time without anyone from their debt review department. I have sent numerous emails to *** with a promise of a call back within 3 working days.. Still no call back.. Now the extra charges have just been added and I'm expected to pay otherwise I get charge intrest on my account for late or not paying.. Absolutely appauling customer service!! They are hpy to take money from your account on time every month without skipping a beat but as soon as you try make arrangements for payments or to discuss why you being added additional charges then they are no where to be found and you are just expected to pay!!! I will honestly never ever finance another vehicle with Wesbank ever again after this