No customer service

I hope this message finds you well.

I am writing to express my frustration and seek urgent assistance with my current query. Despite my repeated attempts to resolve this matter, I have been left waiting on hold indefinitely when calling the call center. Each day I am assured that I will receive the necessary email by midday, end of day, or the following morning. However, these promises have not been fulfilled.

If my business is not valued, please inform me so I can seek financing elsewhere. I have refrained from exploring other options because I believed the process with your institution was proceeding smoothly. However, my calls have been met with surprise that the paperwork hasn't been sent, and my emails have gone unanswered.

I urgently need assistance before midday today, as further delays will result in the loss of the vehicle I wish to purchase. I have never experienced such difficulty in dealing with a company that should be eager to secure my business. While I prefer to continue with your bank for convenience, I am prepared to seek assistance from other institutions if necessary.

Please let me know if there is an issue with my being a customer so that we can address it promptly.

Thank you for your immediate attention to this matter.

Sincerely, Annoyed