NO CUSTOMER SERVICE

I don't like to revert to Social Media for issues like this, but I have provided Wesbank with a copy of my insurance in May of 2017 in order for you not to charge me an insurance premium on my vehicle down payments. Yet, after this initial request and proof of insurance provided, you have added an insurance premium to my debit order without my consent! Since then I have requested 6 times for the removal of this insurance premium and a refund, yet up until today I have not received one phone call from you and only received generically redundant and demeaning/impersonal emails constantly requesting that I provide proof of my insurance. I doubt that this is the way Wesbank's customer policy is intended to function. I wonder how long you will keep on avoiding my service request and sort this issue out. I never thought that a company affiliated with my personal Bank, FNB, would be so unwilling to assist a customer. I will not ever be in a situation again where I suggest WesBank to anyone.