No covid relief

The only bank that does care for their customers I’ve been trying to get hold of them numerous times went in to the main branch in cabs just to be done old I need to call them and when you call them you get passed around I’ve been in contact with a guy called itemuleng but now he a wall no one can help us worst bank can’t assist with covid relief because you need to qualify first ???????? All I need is help!!!!! And you guys can’t seem to help anyone in this time!!!!