KN
Karen N

1 reviews | Active since Sept 2025

16 Sept 2025, 15:03

No correspondence for 8 year but now Westbank is demanding payment for a vehicle they repossessed.

A few days ago I wrote in to say that Westbank repossessed my car in 2017 and sold it in an auction for less than the amount owed. For the past 8 year I didn't hear anything from them with regards to the shortfall, but now 8 years later I get an sms stating that I owe Westbank R88000 for a car I don't have. To the best of my knowledge I know that any debt not paid in 5 years is written off. So I don't understand them demanding payment 8 years later. Like I said I wrote about this a few day ago and to date I didn't receive any correspondence from Westbank.

0
Replies (2)
WesBank
WesBank's reply16 Sept 2025, 15:13
Official
Dear Karen Naidoo,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution
KN
Karen N's update16 Sept 2025, 19:20
Reviewer Update
I really want this matter to be resolved as soon as possible. This debt is supposed to be written off after 5 years but now 8 years later they are demanding payment. I just don't understand what's going on