AP
Amien P
1 reviews | Active since Apr 2010
21 May 2021, 22:04
No contact from Wesbank since application
nav>> Car & WesBank seems to not want business - Waiting 3 weeks for someone to even contact me to tell me what the process is after I've already submitted all documents and been approved. Sicelo Ndlovu & Cwayita Mageda is supposed to be helping me with my application, but I don't know if they real cos I've never heard from them yet due to him being on leave.
Tried to go to a branch, everyone is working from home, but when you try and call they all busy hanging washing or in the loo. I've lost 1 car so far due to seller losing confidence and sold to someone whose bank actually wants business.
About to lose a 2nd one, and now it's weekend. Super disappointed, on the brink of going elsewhere
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Replies (2)0
Replies (2)WesBank's replyOfficial
24 May 2021, 09:15Dear Amien,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply24 May 2021, 09:15
Official
Dear Amien,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
AP
Amien P's updateReviewer Update
31 May 2021, 11:24Happy with the outcome, Wesbank stepped up and resolved things timeously
AP
Amien P's update31 May 2021, 11:24
Reviewer Update
Happy with the outcome, Wesbank stepped up and resolved things timeously
