No contact

Wesbank why do you make it so difficult to contact you? I have been paying off a car for over two years, payments up to date, all good. I recently sold the car to Weelee who made a deposit into my account as per the settlement balance I pulled directly off your portal. When I log in to the portal I can see their payment, but now a week later the account is still not closed. I sent an email to the contact email address on your portal early on Monday morning, but I have yet to get a reply from you guys and there is no phone number to call. There is a fax number, funny enough-do people still fax?? Anyway I digress. Can someone please contact me so that we can sort out the closure of my account, otherwise it stays open and collects interest. Please!